Being a D4B partner consists of building, exchanging and combining two complementary services in the aim of a common interest, both for partners and clients.
What is mobility ?
Mobility consists of managing active devices within a business, whether they’re tablets, phones or PCs. We manage all the requests linked to terminals.
What is SLA monitoring ?
SLA is an acronym for Service Level Agreement. In other words, there are clauses based on the level of service a customer wants to have and the expected objectives.
What is MDM ?
Mobile Device Management, MDM, is an app or “mobile terminals management” which allows the managements of a fleet of mobile devices. This includes tablets, smartphones or computers. This management is performed at the organisation’s IT department level.
As a result, the aim of MDM is to harmonise and secure the fleet by guaranteeing that all staff members have programmes updated and secured.
What is ITSM ?
IT Service Management, or ITSM, is one of the foundations of ITIL and stands for Information Technology Infrastructure Library. It is defined as the management of IT services (“Service Management”) is an IS management approach.
It offers representing IS as a group of organisational capabilities to deliver value to customers in the form of services. This value is intangible and priceless for a business. It’s made up of specialist technical teams and processes.
What are the ITIL standards ?
ITIL standards are the best-practice standards for the managing the most widely used IT services.
What is remote management ?
Remote management means that we can directly access your computer in order to run analyses and setting needed if there is a problem and to quickly fix any setbacks that could slow down your productivity. Therefore, you’ll have functional material at all times.
Regarding smartphones, once we have official Apple Accreditation, we will have access to the GSX tool that will allow us to perform the same functions on iPhones.
GDPR stands for General Data Protection Regulation and refers to the latest European directive concerning personal data protection.
In particular, GDPR includes new obligations relating to the portability of personal data and the responsibility of data handles which have a major impact on the marketing usage relating to this type of data.
IT outsourcing is delegating a business’s IT system to experts in management, operation, optimisation and securing.
In hotline, what is “SPOC” ?
“SPOC” means “Single Point of Contract”. This means you’ll always have the same representative, or at least the same small group, someone who will understand the context of your request and be responsible for your file.