OUR BESPOKE EXPERTISE

SERVICE QUALITY

Here are our key tools and methods that allow us to offer an unrivalled service quality :

SLA

Indicator for measuring services performance

Indicator adapted to project’s function and context

Measures the activity and performance of services

Commitment to services and deadlines

Guaranteed quality of service

Duration of ticket management

Request management and material dispatching

ITIL STANDARDS

Methodology and shared nomenclature facilitating the exchange of information on services

Application of ITIL methodology at D4B

Definition of the different levels of service

Measuring tool for quality of service

Implementation of ticket management process

REPORTING

Weekly and daily service reports

Forecast/Daily report of park management

Deployment tracking report

Detailed monthly/yearly report
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STEERING COMMITTEE

Meeting, discussions and monitoring of service management

COPIL / COMOP 

Consistent reviewing and improvement of service

Account monitoring

QUALIFIED RESOURCE

Qualified and dedicated team to customer service

Company’s ITIL standard

Certified technicians

Dedicated project manager AGILE certified

TOOLS

Tools adapted to clients to offer total transparency at every stage of the project

Digital signature

Web portal for incident management and fleet monitoring

E-procurment

OUR STANDARDS AND CERTIFICATIONS

Logo Clients Home D4B Mac
APPLE CERTIFICATION

Logo Clients Home D4B Samsung 2
SAMSUNG CERTIFIED

Logo Clients Home D4B Microsoft
CERTIFIED MICROSOFT TECHNICIANS

MICRO-WELDING CERTIFICATION

ITIL STANDARD

GDPR STANDARD

AGILE STANDARD

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