Here are our key tools and methods that allow us to offer an unrivalled service quality :
OUR BESPOKE EXPERTISE
SERVICE QUALITY
SLA
Indicator for measuring services performance
Indicator adapted to project’s function and context
Measures the activity and performance of services
Commitment to services and deadlines
Guaranteed quality of service
Duration of ticket management
Request management and material dispatching
ITIL STANDARDS
Methodology and shared nomenclature facilitating the exchange of information on services
Application of ITIL methodology at D4B
Definition of the different levels of service
Measuring tool for quality of service
Implementation of ticket management process
REPORTING
Weekly and daily service reports
Forecast/Daily report of park management
Deployment tracking report
Detailed monthly/yearly report
notre savoir-faire
notre savoir-faire
STEERING COMMITTEE
Meeting, discussions and monitoring of service management
COPIL / COMOP
Consistent reviewing and improvement of service
Account monitoring
QUALIFIED RESOURCE
Qualified and dedicated team to customer service
Company’s ITIL standard
Certified technicians
Dedicated project manager AGILE certified
TOOLS
Tools adapted to clients to offer total transparency at every stage of the project
Digital signature
Web portal for incident management and fleet monitoring
E-procurment
OUR STANDARDS AND CERTIFICATIONS
Apple Certified Technician
SAMSUNG CERTIFIED / KNOX CERTIFIED
MICROSOFT AUTHORIZED REPAIRERS
MICRO-WELDING CERTIFICATION
ITIL STANDARD
GDPR STANDARD
