OUR TAILORED EXPERTISE

SERVICE QUALITY

Here are our key tools and methods which allow us to offer an unrivalled service quality :

SLA

Indicator for measuring services performance

Indicator adapted to project’s function and context

Measures the activity and performance of services

Commitment to services and deadlines

Assurance of service quality (continuity and security)

Action duration of a ticket

Managing the request and sending material

ITIL STANDARDS

Methodology and shared nomenclature facilitating the exchange of information on services

Application of ITIL methodology at D4B

Determination of service levels

Service quality measuring tool

Implementation of ticket management process

REPORTING

Weekly and daily services report

Forecast/Daily report of park management

Deployment tracking report

Detailed monthly/yearly report
notre savoir-faire
notre savoir-faire

STEERING COMMITTEE

Meeting, exchange and monitoring of service management

COPIL / COMOP 

Review and continuous improvement of service

Account monitoring

QUALIFIED RESOURCE

Qualified and dedicated team to customer service

Company’s ITIL standard

Certification of our technicians

Dedicated project manager with AGILE certification

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TOOLS

Tools adapted to clients to offer total transparency at every stage of the project

Digital signature

Incident management and fleet monitoring web portal

E-procurment

OUR STANDARDS AND CERTIFICATIONS

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APPLE CERTIFICATION

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SAMSUNG REPAIRER

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OFFICIAL MICROSOFT REPAIRER

MICRO-WELDING CERTIFICATION

ITIL STANDARD

GDPR STANDARD

AGILE STANDARD

A REQUEST FOR A QUOTE? A PROJECT?