Here are our key tools and methods which allow us to offer an unrivalled service quality :
OUR TAILORED EXPERTISE
SERVICE QUALITY
SLA
Indicator for measuring services performance
Indicator adapted to project’s function and context
Measures the activity and performance of services
Commitment to services and deadlines
Assurance of service quality (continuity and security)
Action duration of a ticket
Managing the request and sending material
ITIL STANDARDS
Methodology and shared nomenclature facilitating the exchange of information on services
Application of ITIL methodology at D4B
Determination of service levels
Service quality measuring tool
Implementation of ticket management process
REPORTING
Weekly and daily services report
Forecast/Daily report of park management
Deployment tracking report
Detailed monthly/yearly report
notre savoir-faire
notre savoir-faire
STEERING COMMITTEE
Meeting, exchange and monitoring of service management
COPIL / COMOP
Review and continuous improvement of service
Account monitoring
QUALIFIED RESOURCE
Qualified and dedicated team to customer service
Company’s ITIL standard
Certification of our technicians
Dedicated project manager with AGILE certification
TOOLS
Tools adapted to clients to offer total transparency at every stage of the project
Digital signature
Incident management and fleet monitoring web portal
E-procurment
OUR STANDARDS AND CERTIFICATIONS
APPLE CERTIFICATION
SAMSUNG REPAIRER
OFFICIAL MICROSOFT REPAIRER
MICRO-WELDING CERTIFICATION
ITIL STANDARD
GDPR STANDARD
