Mobility is about managing mobile assets within a company, whether they are tablets, phones or PCs, we manage all terminal-related demands.

SLA stands for Service Level Agreement. In other words, these are clauses based on the level of service a customer wishes to have, and the objectives expected.

Mobile Device Management (MDM) is an application for managing a fleet of mobile devices. These may be tablets, smartphones or computers. This management is carried out by the organization’s IT department.
Consequently, the aim of MDM is to harmonize and secure the fleet, ensuring that all employees have up-to-date and secure programs.

IT Service Management (ITSM) is one of the cornerstones of the Information Technology Infrastructure Library (ITIL), which is defined as follows: Service Management is an approach to IS management.
It proposes to represent the IS as a set of organizational capabilities enabling the delivery of value to customers in the form of services. This value is intangible and non-monetizable for the company. It is made up, on the one hand, of technical teams of specialists and, on the other, of processes.

ITIL standards (which translates as Information Technology Infrastructure Library) are the most widely used best practice standards for IT service management.

Remote Control means that we have direct access to your computer, so that we can carry out the necessary analyses and settings in the event of a problem, and deal as quickly as possible with any hiccups that may be slowing down your productivity. As a result, you’ll be up and running at all times.
As far as smartphones are concerned, once we’ve been officially approved by Apple, we’ll have access to the GSX tool, which will enable us to perform the same functions on iPhones.

RGPD stands for Réglement Général pour la Protection des Données and designates the latest European directive concerning the protection of personal data.
In particular, the RGDP includes new obligations relating to the portability of personal data and the accountability of data custodians, which have a strong impact on marketing uses that relate to this type of data.

IT outsourcing is the delegation to experts of the management, operation, optimization and security of a company’s information system.

“SPOC” stands for “Single Point Of Contact”. This gives you the assurance of always coming across the same contact person, or at least the same small group, someone who knows the context of your request, and will be in charge of your file.